Senior Associate - MIS - Pune,Gurgaon @ Nexdigm

Job Description

JOB DESCRIPTION RETAILING & INCENTIVES

ROLE RELATED REQUIREMENT

• Strong business process (Sales and Retailing) and technology analysis skills - ability to understand MD&D/ similar industry and customer requirements
• Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support)
• Manage & tracking customer incidents/ new requests
• Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs
• Provide the necessary training to the distributor as per the need
• Day-to-day team handling
• Data analysis skills - ability to interpret data and reports for business requirements
• Partner with Technical Support team members on various strategic projects when needed
• Run monitoring reports for usage, performance, and/or availability.
• Manage the master data for Dealer /Client

Role: MIS ExecutiveIndustry Type: Analytics / KPO / ResearchDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Operations Support

Desired Candidate Profile

• PG/ Gradute of Commerce Degree/ BA/ BBA/BMS
• 2-7 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills
• Working on Monday to Saturday (Flexible in timing)

Job Classification

Industry: Accounting / Auditing
Functional Area:
Role Category: Back Office
Role: Back Office
Employement Type: Full time

Education

Under Graduation: B.Com in Any Specialization, B.A in Any Specialization, BCA in Any Specialization, Any Graduate
Post Graduation: M.Arch in Architecture
Doctorate: Other Doctorate

Contact Details:

Company: Nexdigm
Location(s): Pune

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Advanced Excel MIS Reporting Client Management Data Management Data Reporting