Inbound Voice Process- Location, Noida (UP)
- Axis Bank
- 2 - 4 years
- Noida, Gurugram
- 10 months ago
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Job Description
**CANDIDATES ONLY WITH VERY GOOD COMMUNICATION SKILLS PLEASE APPLY**
Interested candidates please email details mentioned under to mi***************m@ax*****k.com
Name:
Email:
Phone:
Updated resume
Preferred candidate profile
Qualifications:
Optimal qualification for success on the job is:
Graduate or Post graduate from a recognized institution (see eligibility below).
2- 4 years relevant role in voice customer servive.
Grade Eligibility - Please ensure no gap in studies/ no back logs/ no gaps if was working. Open to work in shifts as in days/noon/night. It will be rotational.
Assistant Manager - Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of experience
AGE CRITERIA: 30yrs
JOB LOCATION: AXIS BANK LTD T3 , 4th Floor AXIS HOUSE I-14, NIRMAN SADAN, SECTOR-128 NOIDA UP 201301
About the Role:
The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Role - AXIS Phone Banking Officer
Process Voice Process / Inbound Calls / approx. 80-100 calls per day (WORK FROM OFFICE)
Job Type Full Time
Industry - Banking
Location:- AXIS BANK LTD T3 , 4th Floor AXIS HOUSE I-14, NIRMAN SADAN, SECTOR-128 NOIDA UP 201301
Shift Timing:- This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 6:30 am to 9:30 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2days off / No Fixed Consecutive Offs
Key Responsibilities:
Be the best for our customers by
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
Ensure process efficiency and effectiveness by - Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like - Loans and mortgages
- Priority / elite accounts
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Axis BankLocation(s): Noida, Gurugram
Keyskills: customer service communication skills bpo voice tele calling inbound customer support
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