Technical Support Engineer Job in V2 Solutions
- DNEG
- 1 to 5 Yrs
- Mumbai
- 9 months ago
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Job Description
- Brief Summary of the Role: Provide 24x7 monitoring alerts services to the client. Provided Tier 1 and Tier 2 technical support. Ensure customer satisfaction is achieved and minimal escalations. Detailed Roles & Responsibilities 1. To monitor the various client defined device alerts for anomalies. 2. To ensure that the alerts are properly deciphered using the various tools provided by the client and resolution provided if within support boundaries. 3. In case required, then escalate to the client engineering team for further resolution. 4. Provide support to the customers of the client and provide quality resolution via the email mode. 5. To make sure that the SLAs for the complaints are maintained and kept under control. Skills Functional/Technical Skills 1.Need to have understanding about internet connections, networking, TCP/IP connection protocols. 2.Needs to understand the cloud technology, deployment, and various functionalities. 3.Understanding of IOT and its functionality and utility. 4. Need to have a knack for technical troubleshooting and associated thought process. Domain Networking, Cloud Computing, Internet Of Things Process/Quality Standards -Familiarity with standards (ex. ISO) Tools- Internal client related tools such as Kibana, Grafana and Bridge. MS Office Excel, Word, and PowerPoint. Quick Learner, Attention to detail, Complying with procedures. Methodical and organized. Good Communication Skills, Analytical Skills Location: Mumbai Only Immediate joiners preferred Interested candidates mail their CVs at hidden_email Job Type: Full-time Benefits: Health insurance Provident Fund Shift: Rotational shift Work Days: Monday to Friday Application Question(s): What is your Notice Period What is your location Can you relocate to Mumbai in case you are not from Mumbai Experience: total work: 1 year (Preferred) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Technical Support Engineer Job in V2 SolutionsContact Details:
Company: V2 SolutionsLocation(s): Mumbai
Keyskills: Networking Deployment IOT Technical troubleshooting ISO standards Kibana MS Office Excel Word PowerPoint Analytical Skills
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