Application Support Executive
- Narayan Solutions
- 0 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Eligibility Criteria:
1.Who have more than 80% in their Final Year Practical Exams.
2.Marks in Graduation B.Tech, BCA, MCA and Class 12 should be more than 60 %
3.Trouble shooting, L1 and L2 Handling.
4.With Basic Knowledge Of C, C# and any computer language courses also Considered
3.Graduation in any field
4.Freshers
6.Operating System(s) Basics.
7.Good knowledge of MS Office
8.Self Motivator
9.Team Player
10.Very Good Communication Skill(Fluent English).
Roles & Responsibilities:
1.Application Support & Trouble shooting
2.Providing functional support of the application to clients user teams.
3.Undertaking onsite application support with other team members or individually.
4.Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.
5.Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
6.Undertake the task assigned to you by onsite team leader.
7.Inform your team members of any task / activity assigned by client.
8.Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.
9.Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.
10.Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
11.Provide respective logs and data to backend support & development team from time to time as required.
12.Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.
13.Provide the resolution or work around to client with consultation with onsite team lead and support team.
14.Timely update to client of pending issue and their status.
Installation:
Install Application for SIT when ever any Enhancement or Up gradation is scheduled.
Install Applications on Clients UAT environment.
Maintain versions of the applications on UAT & Production environment with the support of onsite team lead.
Perform UAT on the application as per the clients requirement.
Client Training:
Provide training to clients team as and when required.
Understand the implementation of enhancement / SFR and explain same to clients team.
Job Requirement:-
The employees are expected to rotate in 24*7 shifts.
Sometimes shift can be extended due to client/ team requirement.
Predetermined weekly offs will be given as per the shift scheduler.
Kindly share your Updated CV To As*******S@na*************s.com for further process
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Application Support Executive
Contact Details:
Company: Narayan SolutionsLocation(s): Noida, Gurugram
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Narayan Solutions
Narayan Solutions is Bangalore based IT service firm mostly associated to Software development and Recruitment services. Providing service to Start-up firms, mid sized firm to MNC Clients.
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