Req. Now For The It Support Manager Ii (ons),
- Edge In Asia
- 2 to 4 Yrs
- Chennai
- 10 months ago
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Job Description
We are Amazon; we pioneer.Since opening in 1995, we ve been pushing the boundaries of possible further and further. We re also working to become Earth s most customer-centric company
We re seeking a driven IT Manager to join our IT team in Bengaluru, India
Your responsibilities:As you keep an eye on the IT support & logistics for the virtual workforce the extent of your duties will include but not be limited to:
- Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
- You re confident in your IT project management skills: you can coordinate and watch over your team s projects as they support technical task execution. You ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
- You ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,
- You ll lead people, hours and shifts: this will include staff and team scheduling,
- Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence
- Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues
Key job responsibilities
Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues
A day in the life
Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues,
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Req. Now For The It Support Manager Ii (ons),
Contact Details:
Company: AmazonLocation(s): Chennai
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Keyskills: it support continuous improvement operations integration technical support sales it project management sla customer relations project management delivery
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