Customer Relationship Manager Job in StarMaxx
- StarMaxx HR Services
- 2 to 7 Yrs
- Jaipur
- 9 months ago
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Job Description
- Develop and maintain long-term relationships with new and existing clients, ensuring a high level of customer satisfaction and loyalty.
- Provide personalized service by understanding clients' preferences, purchase history, and special occasions.
- Manage and resolve customer inquiries, concerns, and complaints efficiently to maintain a high level of satisfaction.
- Work closely with the sales and marketing teams to develop strategies for customer retention and engagement.
- Organize exclusive events, previews, and personalized shopping experiences for VIP customers.
- Maintain an updated customer database with detailed profiles, preferences, and purchase history.
- Collaborate with the design and production teams to fulfill custom jewellery orders and special requests.
- Stay updated on the latest trends in the jewellery market to provide informed recommendations to clients.
- Identify opportunities for cross-selling and upselling to maximize sales revenue.
- Monitor customer feedback and provide insights for service and product improvements.
- Minimum 3 years of experience in customer relationship management, preferably within the luxury or jewellery industry.
- Strong knowledge of diamonds, gemstones, and fine jewellery craftsmanship.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to build strong relationships with high-net-worth clients and understand their needs.
- Sales-driven mindset with a strong ability to cross-sell and upsell.
- Experience with CRM tools and customer database management.
- High level of professionalism, integrity, and discretion when handling confidential client information.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Certification in gemology (GIA, IGI, or equivalent) is a plus.
- Previous experience working with a luxury brand or high-end jewellery retailer.
- Strong network of existing clients within the jewellery or luxury goods sector.
Key Responsibilities
Requirements
Preferred Qualifications
Employement Category:
Employement Type: Full timeIndustry: Gems / JewelleryRole Category: Marketing / CommunicationFunctional Area: Not SpecifiedRole/Responsibilies: Customer Relationship Manager Job in StarMaxxContact Details:
Company: StarMaxx HR ServicesLocation(s): Jaipur+ View Contact
Keyskills: customer relationship gems communication skills jewelry
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