Customer Service Delivery Associate with MNC
- Persolkelly India
- 4 - 7 years
- Noida, Gurugram
- 10 months ago
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Job Description
Designation - Service Delivery AssociateSalary - 4.5 LPA - 5.5 LPA
Location - Gurgaon
Work Type - WFH (Work from Home)
Education - Any Graduate
Contract role for 6 months only interested candidate must apply
Job Description -
This position handles setting up and managing all customers standard warranty and maintenance agreements to ensure that a customer receive the right level of maintenance support as detailed in their contracts.
Duties and Responsibilities:
Independently works on Project/problems & apply professional judgment
Demonstrate increased professional knowledge on business processes & applications.
Ensure orders booked at regular interval have complete details filled in purchase order management tool on SharePoint
Build the install base details and support options with use of details given in contract framework.
Contact Customer success advocates/Sales/legal team if need clarification on an order.
Correctly capture customer name, country, dates, price & other key details in the service agreement.
Check and verify that the information matrix of products and support match the PO and quote/proposal and supply the right level of detail to ensure complete and correct entitlement.
Evaluate all in-flight projects for partial shipments and customer acceptance. Input the information to the contract entitlement process for enabling support.
Send activation/renewal alerts according to the defined compliancy statements to ensure correct and prompt service initiation and purchase order invoicing.
Interact with IT support on application issues & consult other business processes for correction if needed
Add new customers in the system on time and ensure they have access to Cienas portal.
Create relationship in the system between Partner-reseller/Partner-Service with an end customer
Collaborate closely with the functional teams to provide them information about any customer service profile or customer shipment data.
Make corrections on entitlement data to rectify the error, if any.
Acknowledge entitlement questions/ER/Cases within 1 day and answer within 2 days.
Supply ad hoc reports and analysis as needed.
Interested candidates can mail their resumes at vi*********m@pe********y.com
Job Classification
Industry: Telecom / ISPFunctional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Contract
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: PERSOLKELLY INDIA PRIVATE LIMITEDLocation(s): Noida, Gurugram
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Keyskills: Customer Service Service Delivery Service Delivery Management Warranty Management
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₹ 4.5-5.5 Lacs P.A
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