Process Trainer Job in GoMechanic at Gurugram
- Uplers
- 2 to 6 Yrs
- Noida, Gurugram
- 9 months ago
- Email to a friend
- Report this job
Job Description
- Training & Development: Conduct onboarding and refresher training for telesales executives on sales techniques, communication skills, product knowledge, CRM usage, and compliance policies.
- Process Optimization: Develop and implement standardized scripts, objection-handling techniques, and best practices to enhance sales efficiency.
- Performance Monitoring: Identify training needs through call monitoring, quality audits, and performance metrics analysis
- Coaching & Feedback: Provide one-on-one coaching, conduct mock calls, and share constructive feedback to improve agent performance.
- Training Material Creation: Design training modules, SOPs, manuals, and assessment tools for continuous learning.
- Collaboration: Work closely with team leads, quality analysts, and sales managers to align training objectives with business goals.
- Continuous Improvement: Stay updated on industry trends, customer expectations, and new sales strategies to enhance training effectiveness.
- Bachelors degree in relevant field is a must
- Proven experience in a telesales or BPO environment, with at least 3+ years of experience in a Training role.
- Strong leadership skills with the ability to motivate, inspire, and manage a diverse team.
- Excellent communication skill
- Ability to manage performance, provide feedback, and implement continuous improvement strategies.
Roles and responsibilities:
Skills:
Employement Category:
Employement Type: Full timeIndustry: Automobile / Auto AncillariesRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Process Trainer Job in GoMechanic at GurugramContact Details:
Company: GoMechanicLocation(s): Noida, Gurugram+ View Contact
Keyskills: training process excellence new hire training telesales
Fraud Alert to job seekers!
₹ Not Specified
Similar positions
Uplers
Uplers is a one-stop digital services company delivering end-to-end web, design, digital marketing, and email production services to businesses and agencies across 52+ Nations. Backed by a team of 550+ digital expert.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in