Sr Associate, Disputes and Fraud Analysis
- RR Donnelley India
- 6 to 8 Yrs
- Noida, Gurugram
- 11 months ago
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Job Description
What do Senior Associate Disputes do in Fiserv
Claims Processing Review and manage multiple queues in support of 200 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes. Research/ticketing - Research client and/or system issues and document results/findings. Performs other duties as required.
What will you do
Act as the primary Chargeback contact and provides support of Fiserv clients card portfolio chargeback programs (debit, credit, prepaid)
Effectively communicate appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.
Perform analysis and chargeback input for a queue of clients: review and process dispute/fraud claim in a timely and accurate manner in support of the department s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.
Maintain strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.
Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.
Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.
Perform maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.
What will you need to have
- Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
- Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word, and PowerPoint)
- Working knowledge of workstations and database software
- Strong analytical and problem-solving skills
What would be great to have
- Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
- Must be highly motivated and eager to learn Ability to work extended hours as needed to meet department needs.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Finance / Accounts / TaxGeneral / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Sr Associate, Disputes and Fraud Analysis
Contact Details:
Company: Fiserv IndiaLocation(s): Noida, Gurugram
Keyskills: service level computer skills problem solving external clients dispute resolution client interaction communication skills sla eft word excel credit claims fiserv software research analysis database portfolio analytical
RR Donnelley India
RR Donnelley is a leading global provider of integrated solutions that enables organisations around the world to effectively create, manage, deliver and optimize their multichannel marketing and business communications. With $7 billion net sales, RR Donnelley, a Fortune 500 company, has over 52,000 ...
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