Travel Consultant @ Coppergate Consultants

Job Description

• Joh Requirement
•   Experience in B2B (Agency or Corporate) client management. Should ioe an excellent team worker with good communication skills.  Need to have effective Telephone and Email etiquettes.  Need to be a auick learner around the functionality of the product and be able to use different trouioleshootinq techniques.  Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo.  Need to be proficient in Enqlish & Hindi, knowledqe of additional languages is an advantage.  Need to have exemplary customer service skills with an ability to present, persuade and communicateeffectively.  Having knowledge aioout Visa, Train /Bus Cafs , Packaqes will ioe an additional advantage. Should have knowledge about TC areas , Airiline code , City code , Type of fares. Having timely travel restriction knowledge would ioe an advantaqe. IATA certification will be an added advantaqe  Ready fo work in shifts.  Maintain relationships w'/fh clients Dv providing support, Information and guidance.
•  Joh Responsibility
•   Responsible for inbound and outioound calls and assisting quests with their queries within the defienedTAT.  Responsible for responding to guest emails and feedback as per the agreed TATs.  Res onsible to execute clearin   of the backend    ueues for manual   rocessin   failure handlin     etc.  Res  onsible to maintain a  ood relationshi    with our fre uent hookers Passen ers and Travel co- ordinator teams.  Res onsible to Adhere to set SLAs 100% of the times.  Res onsible to escalate the call in a timel manner to ensure the customer is bein heard at all levels.  Res  onsible fo su    ort  do   fo do     ueries   Res onsible for timel ticket cancellation / Reissuance/ lssunace. with the hi hest level of customer service via tele hone and email.  Res onsiiole to ensure hi hest level of Tele hone and Email Eti uettes.  Res  onsible fo co-creole  rocess  uidance fo the team LeocYers.      date re  orts on do     basis for the team leader/ mana  Res  onsible for identifvin   areas of o     ortunit    for automat on and coord nat       with our teamleader to ensure it is documenfecY  and sent out fo the Cleartri  learn for execution.  Res  onsible for workin   closel with internal teams and de ortmenfs fo resolve customer issues as erthe defined TAT.  Res ons/D/e to assist team leaders / mana ers w'/fh develo ment     rocess inn rovement an/emenfot/on  of effective methods  to inn  rove the   ual    and efficienc   levels of  the team /   rocess.  Res  onsible for identifvin   c/lents needs and su    estin    suitable travel o    ons
• Min Oualification
• Graduate or Diploma in Travel & Tourism or lATA certfied.
• Industry Experience
• Travel Industry (0 TAs, B2B Consolidator, Airlines, Travel Agency, Corporate Travel Desk)

Employement Category:

Contact Details:

+ View Contact

×

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Sign In Close

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

0 - 1 Yrs 1 - 2 Yrs 2 - 3 Yrs 3 - 4 Yrs 4 - 5 Yrs 5 - 6 Yrs 6 - 7 Yrs 7 - 8 Yrs 8 - 9 Yrs 9 - 10 Yrs 10 - 11 Yrs 11 - 12 Yrs 12 - 13 Yrs 13 - 14 Yrs 14 - 15 Yrs 15 - 16 Yrs 16 - 17 Yrs 17 - 18 Yrs 18 - 19 Yrs 19 - 20 Yrs 20 - 21 Yrs 21 - 22 Yrs 22 - 23 Yrs 23 - 24 Yrs 24 - 25 Yrs 25 - 26 Yrs 26 - 27 Yrs 27 - 28 Yrs 28 - 29 Yrs 29 - 30 Yrs 30+ Yrs

Expected Salary (*)

Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

Desired Industry (*):

Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

Functional area / Department (*):

Accounts / Finance / Tax / CS / Audit Agent / Agency Analytics & Business Intelligence Architecture / Interior Design Banking / Insurance Beauty / Fitness / Spa Services Content / Journalism Corporate Planning / Consulting CSR & Sustainability Engineering Design / R&D Export / Import / Merchandising Fashion / Garments / Merchandising Guards / Security Services Hotels / Restaurants HR / Administration / IR IT- Hardware / Telecom / Technical Staff / Support IT Software - Application Programming / Maintenance IT Software - Client Server IT Software - DBA / Datawarehousing IT Software - E-Commerce / Internet Technologies IT Software - Embedded /EDA /VLSI /ASIC /Chip Des. IT Software - ERP / CRM IT Software - Mainframe IT Software - Middleware IT Software - Mobile IT Software - Network Administration / Security IT Software - Other IT Software - QA & Testing IT Software - System Programming IT Software - Systems / EDP / MIS IT Software - Telecom Software ITES / BPO / KPO / Customer Service / Operations Legal Marketing / Advertising / MR / PR Pharma / Biotech / Healthcare / Medical / R&D Packaging Production / Maintenance / Quality Purchase / Logistics / Supply Chain Sales / BD Secretary / Front Office / Data Entry Self Employed / Consultants Shipping Site Engineering / Project Management Teaching / Education Top Management Ticketing / Travel / Airlines TV / Films / Production Web / Graphic Design / Visualiser Other Areas

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume  Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Sign Up Close

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills:   amadeus outbound calling gds systems