IVR Analytics @ Concentrix

Job Description

Job description

Hi,

Requirement for IVR Analytics for pune.

Interested candidates please share CV to " Ro**********y@co*******x.com"

ROLE - IVR Analytics

Designation -Assistant Manager, Analytics

LOCATION- Pune

YEARS OF EXPERIENCE : 4 to 6 Yrs

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; energy and public sector; media and communications; retail and e-commerce; travel and transportation. We are Different by Design. Visit www.concentrix.com to learn more.

Key Responsibilities:

• Work on client data marts and gather data required for IVR and Calls analysis
• Regular assessment of client IVR, plot the current state from - Self service utilization, Menu / node hits, call drivers data
• Provide recommendations on IVR changes, along with potential benefit in IVR self service improvement
• Conduct regular client / stakeholder communication and provide the project status updates
• present the insights / recommendations using Powerpoint / Excel format
• Provide reliable delivery of targeted project results through role as expert in the application of R Studio and Excel
• Key Skills & Knowledge:
• IVR
• Calls Analysis
• SQL/Oracle/SAS/excel/R/python
• Qualifications:

Bachelor/Master - Engineering / MBA

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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