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Team Leaders in Health Insurance Process Job @ Policybazaar

Home > Customer Service (International)

 Team Leaders in Health Insurance Process Job

Job Description

    Job Description Delivery of team ,service level components, quality and productivity targets & indicators. People Management, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff. Motivation, leadership for a team and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same. Contribute for the initial hiring and selecting process of the front line. Compiling reports on teams performance and customer feedback. Communicating with team and being a focal point of dissemination of information from management to team and vice versa. Work very closely with team members to solve customer problems. Understand agent's problems and weaknesses and address these. Offer solutions and suggestions for process and product improvement to management.,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Team Leaders in Health Insurance Process Job

Contact Details:

Company: Policy
Location(s): Other Haryana

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Keyskills:   People Management Operational Management Problem Resolution Monitoring Calls Coaching Feedback Training Development Leadership Product Development Process Development Hiring Selection Process Communication Teamwork Process Improvement

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Policybazaar

CBNITS specializes in Software, IT, ERP, Cloud, Blockchain & Cybersecurity. We are a Great Place to Work-Certified‚® company with 400+ Expert-level Software Engineers, Cloud Engineers, Automation Engineers, Cybersecurity Experts, Blockchain Developers, Full-Stack Developers, Data Scientists, ...