Assistance Program Manager Job in TSL
- Kpr sugar apperals
- 3 to 7 Yrs
- Other Maharashtra
- 11 months ago
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Job Description
- Campaign Planning: Strategic Alignment: Collaborate with marketing and sales teams to align cold calling campaigns with overall demand generation and sales strategies. Target Audience: Identify and define the ideal customer profile for cold calling campaigns, including demographics, industries, and pain points. Campaign Objectives: Set clear goals for cold calling campaigns, such as lead generation, appointment setting, or nurturing dormant leads. Script Development: Create effective cold calling scripts that grab attention, communicate value, and address objections. Call Lists: Coordinate with data analysts to develop targeted call lists based on segmentation and lead scoring criteria. Personalization: Develop strategies for personalizing cold calls to resonate with the specific needs and challenges of different prospects. Lead Generation: Lead Identification: Oversee the process of identifying potential leads through market research, database analysis, and targeted list building. Outbound Calls: Lead or support the team in making outbound cold calls to introduce products/services, gather information, and qualify leads. Do cold calling to generate leads and qualify them further as BANT Qualification: Implement rigorous lead qualification processes to determine if leads meet established criteria (BANT: budget, authority, need, timeline). Objection Handling: Develop objection-handling techniques to address common objections and challenges during cold calls. Lead Nurturing: Create follow-up strategies for leads that require nurturing before they are sales-ready, utilizing additional touch points. Client Management: Relationship Building: Cultivate and maintain strong relationships with existing clients, understanding their needs and challenges. Client Communication: Regularly communicate with clients to provide updates, address inquiries, and gather feedback. Issue Resolution: Act as the main point of contact for client issues, coordinating solutions across internal teams. Team Management: Training and Coaching: Provide comprehensive training on cold calling techniques, script delivery, objection handling, and product knowledge. Performance Monitoring: Continuously monitor team performance, offering feedback and guidance to improve cold calling outcomes. Motivation and Morale: Foster a positive and motivated team environment that encourages productivity and professional growth. Workload Allocation: Assign leads, campaigns, and responsibilities to team members based on their strengths and expertise. Expected mind-set in this role Sense of Urgency and Sense of Purpose Completely Target oriented 100% Self-driven - Go-getter, Hungry for business growth and making things move Ability to coordinate with the delivery/execution to ensure smooth engagement with customers and handling expectations Good team player with ability to groom team members Proactive & positive attitude towards problem solving is a must Flexible to work across time zones depending on priorities set for this role.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistance Program Manager Job in TSLContact Details:
Company: TSL ConsultingLocation(s): Other Maharashtra+ View Contact
Keyskills: Cold Calling Campaign Planning Lead Generation Objection Handling Client Management Relationship Building Client Communication Issue Resolution Team Management Performance Monitoring Training Coaching
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