Front Office Assistant / OPD Billing - Fortis
- Fortis Hospital
- 0 - 3 years
- Noida, Gurugram
- 11 months ago
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Job Description
Roles and Responsibilities
- Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers .
- Registration: Complete the registration process in a timely and accurate manner
- Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.
- MIS: Maintain and generate process related data as and when required by the HOD
- Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
- TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/corporates about status of payment. Update patients and doctors about status of authorization
- Provide patients with information regarding advised investigations and procedures
- Assist and direct patients that have come in for health check up
- Manage and record time spent by patient as mentioned in the standard operating procedure
- Co-ordinate for timely delivery of the report at the designated counter
- Maintain service standards as specified in the standard operating procedure
- Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
- Interface with SRL Ranbaxy Lab and other diagnostic areas for patients investigation reports
- Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
- Proactively distribute feedback forms and seek suggestions from patients/attendants
- Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
Job Classification
Industry: Medical Services / HospitalFunctional Area:
Role Category: Back Office
Role: Back Office
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MS/M.Sc(Science) in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: Fortis HospitalLocation(s): Noida, Gurugram
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Keyskills: Front Office Management OPD Front Desk TPA coom Billing investigation registration
Fraud Alert to job seekers!
₹ 2-3 Lacs P.A
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Fortis Hospital
Fortis Healthcare Limited is a leading integrated healthcare delivery service provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics and day care specialty facilities. Currently, the company operates its healthcare delivery services in India, Dubai, Maur...
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