Team Leader Debt Collection Job in Wehire
- Wehire Talent
- 1 to 5 Yrs
- Mumbai
- 10 months ago
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Job Description
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Oversee all project-related activities, including resource allocation, process setup, and optimization for cost and utilization.
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Develop, execute, and monitor team deliverables.
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Collaborate with other departments to ensure smooth workflow implementation.
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Maximize revenue and minimize costs.
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Motivate and uplift team morale.
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Train and create growth opportunities for subordinates.
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Manage employee relations, conduct skip-level meetings, and improve employee connectivity.
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Build and maintain an environment of trust, fairness, and organizational values.
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Proficient in analytical skills and data analysis using Excel.
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Skilled in PowerPoint presentation creation and delivery.
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Willingness to work various shifts and weekends as per organizational needs.
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Basic understanding of key financial evaluations and sensitivity to managing process P&L.
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Develop strategies and understand operational metrics like attrition and service levels.
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Ability to create staffing and scheduling models, and prepare root cause analysis (RCA) and improvement action plans.
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Strong negotiation and persuasive skills.
Work Experience Requirements/Responsibilities:
Team Management:
Technical Skills:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Team Leader Debt Collection Job in WehireContact Details:
Company: Wehire TalentLocation(s): Mumbai
Keyskills: effective communication team handling debt collection
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