Support the PIM Solutions at a Process standpoint on Run Operations - Open & consider assigned new tickets coming from Support tool (2929IT).
Provides support to end users through ServiceNow tickets within defined SLAs, ensuring quality is not compromised.
Stays updated on upcoming functionalities and enhancements, and keeps users informed.
Data Crunching: Prepare reports & ppts for stakeholders.
Skills Required:
Mandatory:
Advanced Excel, SQL, word, PPT
Communication Skills
Optional:
Linux
ServiceNow
Knowledge in Stibo Systems
PIM/DAM/CDQT/DAL/BSL Data.
Personal qualities & behavioral traits
Should demonstrated analytical and problem-solving skills.
Excellent written and verbal communication skills, including presentations.
Proactive, collaborative, and a good team player
Ability to work in rotational shifts as required by the team.
Abbreviation & Acronyms:
PIM Product Information Management
DAM Data Asset Management
DAL, BSL, CDQT Data Layers
DAL-Data Access Layer new middleware dedicated to exports
Qualifications - External
Academic & qualifications
BTech or holding an equivalent degree.
Min of 2-3 years of working experience in service or support domain.
Employement Category:
Employement Type: Full timeIndustry: ManufacturingRole Category: DBA / DatawarehousingFunctional Area: Not SpecifiedRole/Responsibilies: Analyst - Data Support Job in Vision India
Contact Details:
Company: Vision India ServicesLocation(s): Noida, Gurugram