Quality Analyst Job In Impact Universal Xperts @ Kpr sugar apperals

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Quality Analyst Job In Impact Universal Xperts

Kpr sugar apperals
3 to 4 Yrs
Noida, Gurugram
4 months ago
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Job Description

Working Days: 6 days a week (fixed Sunday off)

Work timings: 9:30 AM 6:30 PM

Requirements:

Graduation in mandatory
1+ Year Experience as a Quality Auditor
3+ Years experience in BPO(International or domestic)
Excellent Communicational skills
Proficiency in using quality monitoring tools and Microsoft Office Suite.

Responsibilities:

Conduct regular evaluations including calls, chats, emails, social media etc. to assess adherence to quality standards, customer service protocols, and regulatory requirements.
Provide constructive feedback to agents based on evaluation results to enhance performance and customer satisfaction.
Generate comprehensive reports and dashboards to track quality metrics, performance trends, and improvement initiatives.
Participate in calibration sessions and team meetings to ensure consistency and alignment in Quality assessment processes.
Conduct Deep-dive analysis and share training needs based on the evaluations and analysis.
Stay updated on industry trends, emerging technologies, and best practices.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Quality (QA-QC)
Functional Area: Not Specified
Role/Responsibilies: Quality Analyst Job In Impact Universal Xperts

Contact Details:

Company: Impact Universal
Location(s): Noida, Gurugram

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Kpr sugar apperals

Kpr sugar and apperals ltd

Quality Analyst Job In Impact Universal Xperts @ Kpr sugar apperals

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