Qualification: Bachelor of Naturopathy and yogic science B.N.Y.S Experience: 7 Years to 14 Years GENERAL MISSION: Lead and manage the clinical operation of the Centre , ensuring the delivery of high-quality, patient-centric Naturopathic care. The CMO is dedicated to fostering an environment of excellence, efficiency, and compassion, aligning with the Centre s holistic health philosophy and strategic goals. RESPONSIBILITIES: Clinical Leadership: Oversee the delivery of naturopathic treatments and therapies, ensuring adherence to best practices and regulatory standards. Develop and implement clinical protocols and guidelines to ensure high-quality patient care. Supervise clinical staff, including naturopathic doctors, therapists, and other health practitioners. Conduct regular training and professional development sessions for clinical staff. Patient Care and Experience: Ensure a patient-centric approach in all clinical and operational activities. Address patient concerns and feedback, working to continuously improve the patient experience. Collaborate with the marketing team to promote wellness programs and services. Strategic Planning and Development: Contribute to the development and implementation of the Centre s strategic goals and objectives. Identify opportunities for new services and programs to meet community needs and enhance the Centre s offerings. Prepare and manage budgets for clinical services, ensuring financial sustainability. Compliance and Quality Assurance: Ensure compliance with all relevant health and safety regulations and standards. Lead quality improvement initiatives and monitor clinical outcomes. Conduct regular audits and assessments to maintain high standards of ptient care. Team Collaboration and Communication: Foster a collaborative and supportive work environment. Facilitate effective communication between clinical teams. Represent the wellness Centre at professional events and conferences CUSTOMER SERVICE: Ensuring High-Quality Patient Care: Oversee the delivery of exceptional patient care, ensuring that all treatments and services meet the Centre s high standards. Monitor patient interactions and clinical outcomes to maintain and improve care quality. Patient Experience Management: Develop and implement strategies to enhance the overall patient experience, ensuring it aligns with the Centre s holistic health philosophy. Regularly review patient feedback and satisfaction surveys to identify areas for improvement. Addressing Patient Concerns and Complaints: Function as a primary point of contact for patient concerns and complaints. Resolve issues promptly and effectively, ensuring patients feel heard and valued. Implement corrective actions to prevent future occurrences of similar issues. Patient Communication: Ensure clear, compassionate, and timely communication with patients regarding their care plans, treatment options, and follow-up procedures. Facilitate effective communication between patients and clinical staff to ensure understanding and compliance with treatment plans. Feedback and Improvement: Implement systems for collecting and analyzing patient feedback. Use feedback to drive continuous improvement in both clinical services and customer service practices. Report on customer service metrics and progress to senior leadership.,
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Chief Medical Officer Job In Kappna