Role Name: ServiceNow Delivery Manager - Managed Service ProviderResponsibilities:Clear understanding of ServiceNow platform knowledge, license management, escalatingperformance issues/outages to ServiceNow support, and/or corresponding withServiceNow support resources.Coordinating with ServiceNow for Instance transfer, upgrades & patching exerciseProvide expertise in ServiceNow modules such as Incident Management, Change Management,Problem Management, Service Catalog, Service Mapping, and ServiceNow Discovery.Provide technical support and troubleshooting assistance to MSP clients, primarily using theServiceNow platform.Respond to client inquiries and issues in a timely and professional manner, ensuring high levels ofcustomer satisfaction.Collaborate with internal teams, ServiceNow team to resolve complex technical issues andescalate tickets as needed.Proactively identify opportunities for process improvement and recommend solutions to enhanceMSP support services.Stay updated on ServiceNow platform updates, best practices, and industry trends to ensure thedelivery of high-quality support services.
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Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: General / Other SoftwareFunctional Area: Not SpecifiedRole/Responsibilies: ServiceNow Delivery Manager Job in Vy Systems