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Team Leader Lead Generation Job in Lenskart

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 Team Leader Lead Generation Job in Lenskart

Job Description

    Utilize advanced Excel functions and tools to analyze and interpret complex data sets. Implement a data-driven approach to enhance decision-making processes. Oversee day-to-day contact center operations (Outbound calls & Chat) ensuring optimal performance and service delivery. Collaborate with cross-functional teams to enhance the overall customer experience. Lead and inspire a diverse team, including Team Leaders, to achieve operational goals. Manage a headcount of at least 20+, fostering a positive and high-performance culture. Set and communicate clear performance targets for individuals and teams. Align goals with organizational objectives and ensure consistent achievement. Develop and implement comprehensive learning and development programs for the team. Create career development plans to nurture talent and promote professional growth. Identify opportunities for process optimization and efficiency within the contact center. Implement and oversee initiatives to enhance operational processes and workflows. Adhere to deadline to achieve assigned targets. Bachelor's degree in Business Administration, Management, or a related field. Experience- 7+ years Proven experience in contact center operations, with a minimum of [X] years in a managerial role. Advanced proficiency in Excel and other analytical tools. Strong leadership and team management skills. Track record of setting and achieving targets in a contact center environment. Experience in driving learning and development initiatives. Proven ability to identify and implement process improvements.,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Team Leader Lead Generation Job in Lenskart at

Contact Details:

Company: Lenskart
Location(s): Other Karnataka

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Keyskills:   data analysis contact center operations team management performance management process optimization leadership process improvement learning development

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Lenskart

Company ProfileLENSKART SOLUTIONS PRIVATE LIMITEDwww.lenskart.com