Inside Sales - Team leader Job in Two Brothers
- Kpr sugar apperals
- 8 to 12 Yrs
- Other Maharashtra
- 10 months ago
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Job Description
- Job Title: Customer Service Team Leader (International) Location: Magarpatta, Pune Shift Timing: 7:00 PM - 9:00 AM (Flexible 8-hour shift) Experience: 8-9 Years Immediate Joiners Preferred Responsibilities: Team Leadership: Manage and lead a team of customer service reps, ensuring smooth shift operations and high-quality service. Customer Support: Oversee customer inquiries and complaints, resolving escalated issues efficiently. Process Improvement: Continuously evaluate and improve customer service processes to optimize performance. Training & Development: Provide training and support to new and existing team members. Reporting: Monitor team performance, prepare reports, and communicate updates to management. Collaboration: Coordinate with other departments to ensure seamless service delivery. Shift Management: Ensure proper coverage and smooth transitions during the shift. Problem Resolution: Act as the primary contact for urgent customer issues, resolving high-priority concerns quickly. Qualifications: 8-9 years of customer service experience, with 4-5 years in a leadership role. Strong communication and problem-solving skills. Experience managing teams in flexible shift environments. Immediate availability preferred.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Inside Sales - Team leader Job in Two BrothersContact Details:
Company: Two Brothers OrganicLocation(s): Other Maharashtra+ View Contact
Keyskills: Team Leadership Customer Support Process Improvement Reporting Collaboration Shift Management Problem Resolution Training Development Problemsolving
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