Quality Analyst (QA) -BPO Job in Ticknetwork
- Kpr sugar apperals
- 1 to 5 Yrs
- Chennai
- 10 months ago
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Job Description
- Role: Quality Analyst -BPO Language: Hindi, Tamil And English Experience:1-3 Years Hindi Language Must Required Skills and Qualifications: Bachelor's degree or equivalent experience in customer service, business, or related field. Proven experience in a Quality Analyst or similar role in a BPO environment. Strong understanding of call center operations and customer service processes. Proficient in using QA tools and software to monitor, evaluate, and report performance (e.g., NICE, Verint, etc.). Excellent attention to detail and ability to analyze data effectively. Strong communication skills, both verbal and written. Ability to provide clear and actionable feedback to agents and leadership. Knowledge of performance metrics, such as First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT). Ability to work under pressure and handle sensitive customer information. Preferred Skills: Familiarity with BPO-specific software and systems. Knowledge of customer service best practices and industry standards. Experience in providing coaching or training to customer service agents. Strong organizational skills and ability to prioritize tasks effectively. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Performance bonus Yearly bonus Experience: Quality control: 1 year (Required) Language: Hindi (Required) Work Location: In person Speak with the employer +91 hidden_mobile,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Quality Analyst (QA) -BPO Job in TicknetworkContact Details:
Company: TicknetworkLocation(s): Chennai+ View Contact
Keyskills: BPO Customer Service Call Center Operations QA Tools Verbal Communication Written Communication Performance Metrics Quality Analyst
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