Deputy Manager Customer Relations Job in
- Kpr sugar apperals
- 5 to 9 Yrs
- Other Maharashtra
- 10 months ago
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Job Description
- Responsibilities & Key Deliverables Service Marketing Driving of secondary network (Authorized Service Points) through appointment of Service Network, driving customer satisfaction & business through various schemes. Driving Big Boss loyalty program (Tech Masters), trainings, digitization of MBB, improve business, planning of annual events, New tractor referral management, MBB app management & ensure stickiness / retention of MBB. BTL Events planning and monitoring (Designing of event, support to field team in terms of videos, tutorials and BTL product designs etc. Vendor management for release of scheme rewards, redemption with data validations. Ensure dealer profitability by driving & monitoring SAR. Competition intelligence on new activities, processes. Promote digital initiatives such as SUVIDHA (Missed call service), Service lead generation through digital mode etc. Preferred Industries Automobile Tractor Construction Construction, Mining Education Qualification Degree / Diploma in Automobile, Mechanical Engineering, Agriculture General Experience Good communication skills both oral & written. IT & System orientation with good experience on MS Office. Good Interpersonal skills. Person must know Power Bi. Critical Experience Good Product & Application Knowledge. Customer Focus. Analytical & Problem-solving skills. Innovative thinking. Good exposure to Digitisation. Exposure towards service marketing, channel handling. System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Designing Customer Experience Designing Loyalty Programs Identifying Customer Needs Incident Management Service Planning Service Readiness Assessment Service Orientation Service Management System Generated Secondary Skills Locations - Mumbai A.O, MUM-KND-AFS(FD), IN,
Employement Category:
Employement Type: Full timeIndustry: Automobile / Auto AncillariesRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Deputy Manager Customer Relations Job inContact Details:
Company: Mahindra GroupLocation(s): Other Maharashtra+ View Contact
Keyskills: Service Marketing Vendor Management Interpersonal Skills Power Bi Customer Focus Channel Handling Customer Relationship Management Incident Management Service Planning Service Orientation Service Management
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