Job Description We are seeking an experienced Program Manager to lead and oversee strategic projects for ONDC. The ideal candidate will have a strong background in managing cross-functional teams, driving project timelines, and ensuring successful delivery in fast-paced environments. Key Responsibilities: Team Management: Lead and mentor a team, providing performance feedback and fostering a collaborative environment. Operational Oversight: Manage daily operations to ensure efficiency and service quality, adhering to SLAs and KPIs. Data Analysis: Analyze data to generate insights, improving service and team performance, and report findings to management. Quality Assurance: Implement quality control and regular training to ensure high service standards. Partner Experience: Resolve escalated partner issues, improving satisfaction and facilitating communication between teams. Continuous Improvement: Identify and implement process improvements and new technologies for better efficiency. Stakeholder Engagement: Collaborate with internal teams to align operations with business goals, representing the support team in partner interactions. Required Skills: Project Management: Strong project management skills with experience in Agile or other frameworks. Communication: Excellent verbal and written communication to manage stakeholder expectations. Leadership: Ability to lead and motivate teams, with strong problem-solving capabilities. Analytical Skills: High proficiency in data analysis to drive decision-making. Tools: Hands-on experience with project management tools like Jira, Asana, or Trello. Stakeholder Management: Adept at managing relationships with cross-functional teams and external partners. Why Join Us Be part of a dynamic, fast-growing team with opportunities to work on cutting-edge digital commerce platforms. Competitive salary and benefits. Opportunity for career growth and development.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Program Manager Job in Uengage Services at
Contact Details:
Company: Uengage ServicesLocation(s): Other Haryana