Team Leader / Assistant Manager Job in Radical
- Radical Minds
- 4 to 8 Yrs
- Other Haryana
- 11 months ago
- Email to a friend
- Report this job
Job Description
- Job Posting: TL / Assistant Manager Operations at Radical Minds Position: TL / Assistant Manager Operations Company: Radical Minds Location: Gurugram, Noida & Bangalore Number of positions: 30 (10 at Gurugram, 10 at Noida & 10 at Bangalore) Experience Required: Minimum 6+ years of overall experience, with at least 4+ years in a BPO environment, specifically in a Team Leader (TL) role. Key Responsibilities: Team Management & Leadership : Supervise, mentor, and manage a team of agents to achieve operational goals. Provide consistent coaching and performance feedback to ensure high-quality work. Motivate and engage team members, promoting an environment that encourages personal and professional growth. Handle escalations and ensure effective resolution of client issues, providing exceptional customer service. Operational Excellence : Monitor day-to-day operations to ensure adherence to service level agreements (SLAs), KPIs, and client expectations. Identify process inefficiencies and implement continuous improvement initiatives. Lead and support teams to achieve performance goals such as quality, productivity, and customer satisfaction. Collaborate with other departments (HR, Training, Quality, etc.) to ensure alignment and process effectiveness. Reporting & Performance Tracking : Track key performance metrics and analyze trends to implement corrective actions where necessary. Prepare and present regular performance reports for senior management, highlighting achievements, challenges, and areas for improvement. Provide insights into team performance and suggest strategies for process improvements. Client Interaction & Relationship Management : Maintain strong relationships with clients and stakeholders, ensuring that client needs and expectations are consistently met. Participate in client meetings to report on team performance, operational metrics, and new opportunities for service enhancement. Process & Quality Management : Ensure compliance with company policies, procedures, and best practices. Oversee the quality of service delivered by the team, ensuring accuracy and attention to detail in all customer interactions. Regularly conduct quality audits and ensure that any gaps in service quality are addressed swiftly. Required Skills & Qualifications: Experience : 6+ years of total professional experience, with at least 4+ years in the BPO sector. Proven experience in managing teams in any of the following verticals: Travel BFSI (Banking, Financial Services, Insurance) Healthcare Logistics Current Role : Must currently be in a Team Leader (TL) or equivalent position within a BPO setting. Leadership & Management : Strong leadership skills with the ability to manage, coach, and motivate a team. Ability to effectively manage team performance and identify areas for development. Excellent conflict resolution skills, with the ability to manage escalations effectively. Communication Skills : Excellent verbal and written communication skills. Strong interpersonal skills with the ability to interact with diverse teams and stakeholders. Analytical & Problem-Solving : Strong analytical abilities to assess performance data and implement improvement strategies. Ability to identify root causes of problems and take corrective actions quickly. Technical Skills : Proficiency in using BPO management systems, CRM software, and MS Office Suite (Excel, PowerPoint, Word). Experience with reporting tools and dashboards. Client-Focused : A customer-centric approach with the ability to build and maintain relationships with clients. Experience in managing client escalations and understanding client requirements. Perks & Benefits: Competitive Salary Career Growth Opportunities Dynamic & Inclusive Work Culture Training & Development Programs How to Apply: If youre ready to join a dynamic, growing team at Radical Minds, wed love to hear from you! Please send your updated resume to hidden_email Radical Minds is an equal-opportunity employer, fostering diversity and inclusivity in the workplace. ,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Team Leader / Assistant Manager Job in RadicalContact Details:
Company: Radical MindsLocation(s): Other Haryana+ View Contact
Keyskills: Team Management Leadership Coaching Operational Excellence Process Improvement Client Interaction Relationship Management Quality Management BPO Management MS Office Suite Analytical Skills ProblemSolving
Fraud Alert to job seekers!
₹ Not Specified
Similar positions
Radical Minds
Our company offers result driven services like lead generation, sales & marketing, customer retention management service, etc. that empower business as well as enhance the credibility and profitability of the company. Additionally, Radical Minds Technologies offers website designing, applicati...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in