Associate Engineer - Support Job in Wesco
- Kpr sugar apperals
- 1 to 5 Yrs
- Other Maharashtra
- 10 months ago
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Job Description
- Job Description As an Associate Engineer Support, you will manage service support to end user customers. You will respond to application and network infrastructure support inquiries via phone, email, and ticketing system. You will be responsible for troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA). Responsibilities Resolve issues in a timely manner using customer-facing and internal documentation on best practices. Troubleshoot flowcharts, training materials and FAQs to ensure consistent customer experience. Communicate with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs. Delivers an exceptional level of customer service providing infrastructure support. Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols. Handles support cases, including troubleshooting of audio, video, and ethernet networking problems. Ensures response and resolutions meet the terms of service level agreements. Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes. Utilizes customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Qualifications Bachelor's Degree - Engineering or related discipline required; Masters Degree preferred Minimum 1 year of experience supporting network and AV operations 1 year required delivering support in ethernet technologies and concepts Network routing & switching Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines Ability to managed MS O365, MFA and other application management at administrative level Possess a customer-centric mindset Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint Excellent oral and written communication Interact with individuals to provide needed information Timely response to client and internal peers CCNA or JNCIA Certification preferred About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our companys greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups , comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Associate Engineer - Support Job in Wesco atContact Details:
Company: WescoLocation(s): Other Maharashtra+ View Contact
Keyskills: troubleshooting customer service CCNA
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