Senior Customer Service Representative Job in
- Indorama
- 7 to 11 Yrs
- Other Maharashtra
- 11 months ago
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Job Description
- Job Description: Customer Service Representative is an important role responsible to manage the processing of customer orders in an efficient and accurate manner. This includes ensuring orders are received, processed and dispatched in a timely manner and ensuring customer satisfaction. The Customer Service Representative will need to have excellent organizational and communication skills and be able to manage multiple tasks simultaneously. They will also need to have good problem-solving skills and be able to provide excellent customer service. Customer Service Representative Role The Customer Service Representative is responsible for managing customer orders and ensuring that they are processed efficiently and accurately. This role involves handling customer inquiries, data entry and order tracking, as well as working with internal departments to ensure orders are fulfilled in a timely manner. The Customer Service Representative must be able to work independently and take initiative in a fast-paced environment. Customer Service Representative Duties Processing customer orders Handling customer enquiries Maintaining accurate records Ensuring orders are shipped in a timely manner. Resolving any customer issues Customer Service Representative Requirements Ability to handle both domestic and export customer orders accurately and efficiently. Excellent communication and interpersonal skills Ability to work independently and as part of a team. Good knowledge of MS Office Good hands-on experience in SAP (SD Module) Required Knowledge/Skills: Excellent communication and customer service skills Ability to work well under pressure. Excellent organizational skills Ability to work independently and as part of a team. Knowledge of Export process and documentation Required Experience: 7-8 years of experience in the Customer Service Required Education: Graduate Additional Locations:,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Customer Service Representative Job inContact Details:
Company: Indorama VenturesLocation(s): Other Maharashtra+ View Contact
Keyskills: Customer service skills MS Office
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Indorama Ventures Public Company Limited (IVL), a global sustainable chemical company, headquartered in Bangkok, Thailand, has operating sites in 35 countries on six continents in Africa, Asia, Australia, Europe, North America and South America with 147 manufacturing facilities and more...
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