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Enterprise Technical Support Senior Associate @ Kpr sugar apperals

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 Enterprise Technical Support Senior Associate

Job Description

    • Installs, modifies, and makes minor repairs to computer hardware and software systems.
    • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
    • Maintains system functionality by testing computer components.
    • Helps design and implement networks.
    • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
    • Maximizes computer systems capabilities by studying technical applications and making recommendations.
    • Tests compatibility of new programs with existing ones.
    • Gathers data to identify and evaluate technical purchasing options.
    • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
    • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
    • Installs software and necessary applications for workflow.
    • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
    • Maintains system capability by testing computer components.
    • Carries out software, network, and database performance tuning.
    • Documents hardware and software updates.
    • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
    • Prepares reference material for users by drafting operation instructions

Employement Category:

Employement Type: Full time
Industry: Engineering / Construction
Role Category: Sales Support / MIS
Functional Area: Not Specified
Role/Responsibilies: Enterprise Technical Support Senior Associate

Contact Details:

Company: Teamwork Cables
Location(s): Mohali, Chandigarh

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Keyskills:   building c-level relationships enterprise account management enterprise sales global account development strategic account

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Kpr sugar apperals

Kpr sugar and apperals ltd