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Technical Support-exs(intl) Job In Elevate X @ Kpr sugar apperals

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 Technical Support-exs(intl) Job In Elevate X

Job Description

    technical customer support international process-eXs

    location: gurgaon
    salary: 6.5 lpa 7 lpa
    working days: 5 days (2 rotational week offs)
    shift: rotational shifts
    qualification: graduate & undergraduate (both can apply)
    experience: minimum 6 months of experience in a technical background

    job overview:
    we are hiring technical customer support specialists for an international process to provide exceptional customer service and resolve technical issues. if you have a tech background, excellent communication skills, and a problem-solving mindset, this role is for you!

    key responsibilities:
    customer assistance & issue resolution: provide technical support and troubleshoot customer queries
    documentation: accurately log and update customer interactions and resolutions
    end-to-end resolution: ensure effective and timely problem-solving to enhance customer satisfaction
    collaboration: work with internal teams to resolve escalated issues efficiently

    required skills & qualifications:
    technical knowledge: experience in handling tech-related queries and troubleshooting
    communication skills: excellent verbal and written english proficiency
    experience: minimum 6 months in a technical support role
    adaptability: ability to work in a rotational shift environment
    customer-centric approach: strong problem-solving and interpersonal skills

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Specified
Role/Responsibilies: Technical Support-exs(intl) Job In Elevate X

Contact Details:

Company: Elevate X solutions
Location(s): Noida, Gurugram

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Keyskills:   customer support technical support international call center communication skills technical helpdesk

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