Call Centre Qa Job In Hrbro Placement Services @ Kpr sugar apperals

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Call Centre Qa Job In Hrbro Placement Services

Kpr sugar apperals
4 to 8 Yrs
All India
3 months ago
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Job Description

Job : Call Center Quality Assurance (QA) Specialist Location: Kaloor, Kochi Salary: 32,000 per month Shift: Rotational Experience: 4-5 years as QA in a call center Languages: English & Hindi Speaking Skills Responsibilities: Monitor and evaluate customer interactions to ensure quality standards. Provide feedback and coaching to agents for performance improvement. Develop and update quality assurance guidelines and scorecards. Identify process gaps and suggest improvements. Ensure compliance with company policies and industry regulations. Prepare QA reports and present findings to management. Requirements: 4-5 years of experience as a QA in a call center. Strong analytical and communication skills. Proficiency in English and Hindi (spoken & written). Ability to work in rotational shifts. Experience with QA tools and call monitoring software. Job Types: Full-time, Contractual / Temporary Schedule: Rotational shift Language: Hindi (Preferred) Work Location: In person Speak with the employer +91 hidden_mobile,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Call Centre Qa Job In Hrbro Placement Services

Contact Details:

Company: Hrbro Placement
Location(s): All India

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Kpr sugar apperals

Kpr sugar and apperals ltd

Call Centre Qa Job In Hrbro Placement Services @ Kpr sugar apperals

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