Assistant Manager-BFS042668 Job in Genpact
- Genpact
- 4 to 8 Yrs
- Noida, Gurugram
- 10 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager /Team Lead , Quality Assurance for Banking Operations Responsibilities Interpret requirements and develop an action plan for remediation of errors with the assistance of respective Team Leaders/Lot Leaders Develop basic reports to obtain as is data for review by business unit Contact appropriate business units to provide quality error reports and required remediation of all the errors Investigate issues by reviewing errors and provide recommendations to remove knowledge gap Prepare status reports, final reports and metrics for remediation activities A pproach to do root cause analysis on error trends and making action plan Regular coordination between Operations and Training manager Calibrating with Onshore stakeholders Good communication skills Preferred banking and capital market knowledge Leading day to day operations and taking care of process metrics Proactive approach in recognizing emerging trends like potential errors in different areas , categorization of errors, identifying knowledge gaps and fix them Identify process anomalies and get those fixed Drive efficiency in teams every year Ability to communicate effectively and efficiently with client and the process management on issues related to the quality checks Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands. Qualifications Minimum qualifications Any graduate Experience in Quality Assurance for Banking operations Experience leading and mentoring team members Demonstrated flexibility in responding to changing priorities or dealing with unexpected events Strong d ata analytical and presentation skills with expertise in MS Excel and MS Powerpoint Effective planning and time management skills Interpersonal skills Coaching and Developmental skills Preferred Experience Experience as Quality lead Job Assistant Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Mar 6, 2025, 8:38:16 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager-BFS042668 Job in Genpact atContact Details:
Company: GenpactLocation(s): Noida, Gurugram+ View Contact
Keyskills: Quality Assurance Banking Operations MS Excel MS Powerpoint Interpersonal Skills Coaching
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