Customer Support Executive
- Ezytm Technologies
- 0 to 1 Yr
- Jaipur
- 1 year ago
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Job Description
Customer Support Executive
We are Looking for a Customer Support Executive who is spoken politely and will be able to analyze clients' problems and provide them with the best solution in a polite manner.
Tasks and duties
- Answering client correspondences through email, social media, and by phone.
- Relaying extensive product information to customers.
- Closing sales for the company.
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Rerouting customer calls to other departments when advanced solutions are needed.
- Managing orders and ensuring their prompt delivery.
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
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Customer Support Executive Requirements:
- A bachelors degree in administration or a related field.
- A minimum of 6 months experience or fresher
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Customer Service (Domestic)Application Programming / Maintenance
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Executive
Contact Details:
Company: Ezytm TechnologiesLocation(s): Jaipur
Keyskills: customer support support customer support executive
Ezytm Technologies
Ezytm Technologies EzyTm Technologies is considered amongst Jaipur's top notch Information technology solution and training providing company. We provide a complete IT Solution Like Website Development, Website Designing, Software Development, App Development, Domain Registration, Hosting, Searc...
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