Sr Software Product Support - Telecom/Wireless
- Kpr sugar apperals
- 7 to 11 Yrs
- Noida, Gurugram
- 3 months ago
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Job Description
- Sr Operation Support Engineer - Telecom/Wireless Location: Noida, India General Shift: 3 pm IST 12 am IST Reports To Experience: 7+ years of experience in operations analysis, systems performance, or a similar role, preferably in the telecommunications or wireless domain. Strong technical background with expertise in Java, Spring, Microservices architecture, PLSQL, ETL and related tools. Technical Skills: Proficiency in analyzing application logs, monitoring tools, and performance metrics to identify improvement opportunities. Knowledge of Microservices frameworks and tools (e.g., Kubernetes, Docker, Spring Boot). Familiarity with 5G wireless network architecture and its operational requirements and domain workflows. Experience with database systems, APIs, and CI/CD pipelines, PLSQL, ETL processes is a plus. Analytical & Communication Skills: Strong analytical thinking with the ability to interpret complex data and provide actionable recommendations. Excellent communication and presentation skills to collaborate effectively with cross- functional teams and stakeholders. Other Requirements: Experience with cloud-based environments (e.g., AWS, Azure, or GCP) is advantageous. Strong problem-solving skills with a proactive mindset to address challenges. Position Overview We are seeking a highly analytical and experienced Senior Operations Analyst to drive operational excellence and improve the performance and efficiency of our systems in the dynamic 5G wireless domain. The ideal candidate will possess deep technical and functional expertise, utilizing data-driven insights to collaborate across development, operations, and related teams. With a strong foundation in Java, Microservices architecture, and 5G technologies, this role will serve as a critical bridge between technical teams and business objectives. Key Responsibilities Incident Management Support: oManage and monitor incident tickets, ensuring prompt resolution and minimal disruption to operations. oConduct root cause analysis to identify recurring issues and develop long-term solutions. oTrack and report trends in incidents to recommend process or system improvements. oCollaborate with development and support teams to address complex system and application issues. oDevelop and maintain performance dashboards and reporting tools to monitor system health and KPIs. Data Analysis & Insights: oAnalyze technical and functional data to identify patterns, trends, and opportunities for operational improvement. oDevelop metrics and dashboards to monitor the performance of systems and applications, ensuring alignment with business goals. System Performance Optimization: oEvaluate the performance of systems, logs, data & functional workflows to identify bottlenecks and recommend actionable improvements. oCollaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient. Cross-Functional Collaboration: oPartner with development, product management, QA, and other operational teams to guide system enhancements and improve user experience. oAct as a liaison to communicate technical findings to non-technical stakeholders in a clear and actionable manner. Problem-Solving & Root Cause Analysis: oConduct root cause analysis for performance issues, outages, or inefficiencies, providing data-driven recommendations to prevent recurrence. oLead initiatives to troubleshoot and resolve system issues promptly to minimize downtime and operational impact. Process Improvement: oDevelop and refine processes for system performance monitoring, incident management, and continuous improvement. oChampion operational excellence initiatives to streamline workflows and enhance productivity. Additional Responsibilities oEvaluate the performance of systems, logs, data, and functional workflows to identify bottlenecks and recommend actionable improvements. oCollaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient. oUtilize APM tools such as NewRelic, Dynatrace, and AppDynamics to measure performance and identify areas for optimization. oQuery and derive business insights through log aggregation tools like CloudWatch, Logz.io, Splunk, and New Relic to measure business performance. oLeverage SQL skills for performance insights, utilizing data from enterprise data lakes. Qualifications Education: oBachelors degree in Computer Science, Information Technology, Telecommunications, or a related field. oMasters degree preferred but not mandatory. Skills: ci/cd pipelines,cloud-based environments (aws, azure, gcp),apm tools (newrelic, dynatrace, appdynamics),azure,microservices,logz.io,performance optimization,database systems,gcp,architecture,application,data analysis,cloudwatch,operations,newrelic,appdynamics,management,spring boot,dynatrace,5g wireless network architecture,splunk,microservices architecture,log aggregation tools (cloudwatch, logz.io, splunk),docker,kubernetes,java,etl,incident management,aws,sql,global application support,apis,apm tools,cloud-based environments,plsql,spring,wireless,
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Sr Software Product Support - Telecom/Wireless
Contact Details:
Company: YO IT GroupLocation(s): Noida, Gurugram
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Keyskills: azure microservices performance optimization database systems gcp architecture application data analysis operations appdynamics management spring boot dynatrace splunk docker kubernetes java etl incident management aws sql global application support apis plsql spring wireless newrelic
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