Customer Service Executive Job in Conneqt @ Kpr sugar apperals

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Customer Service Executive Job in Conneqt

Kpr sugar apperals
0 to 2 Yrs
Mumbai
10 months ago
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Job Description

JOB DESCRIPTION: Job Summary: Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes. Broad Responsibilities/ Major Deliverables: Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat Listening to and understanding the customers requirements Provide product / service details & benefits to Customers Providing end to end solutions to the customer Asking the correct questions probing and prompting the customer wherever required Timely and accurate capturing all the information given by the customer Timely follow up with Brands as per Escalation matrix till closure Staying current with knowledge of products/ processes & services offered by the client Ensure full adherence to all the quality parameters and SOP Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule Escalating the call to the team leader/ manager, wherever desirable Handling irate / demanding customers where necessary, in a tactical manner

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Pre-Sales
Functional Area: Not Specified
Role/Responsibilies: Customer Service Executive Job in Conneqt

Contact Details:

Company: Conneqt Business
Location(s): Mumbai

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Keyskills: bpo voice problem solving communication skills

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Kpr sugar apperals

Kpr sugar and apperals ltd

Customer Service Executive Job in Conneqt @ Kpr sugar apperals

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