Customer Support Executive-eXs Job in Elevate
- Kpr sugar apperals
- 0 to 4 Yrs
- Noida, Gurugram
- 10 months ago
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Job Description
Customer Care Executive-eXs
Location: Gurgaon
Salary: 15,000 30,000 per month + Incentives
Job Type: Full-Time
Experience: 0-5 Years (Freshers Welcome)
Education: Minimum 12th Pass (Graduate Preferred)
Working Days: 6 Days a Week | Rotational Shifts
Job Overview:
We are hiring Customer Engagement Specialists to manage inbound and outbound customer interactions professionally. The role involves addressing customer concerns, providing information, and ensuring customer satisfaction.
Key Responsibilities:
Handle high-volume calls to assist customers with inquiries, complaints, and service requests.
Maintain customer engagement by providing timely and accurate information.
Resolve issues effectively and escalate complex cases when required.
Document interactions in CRM systems for future reference.
Meet KPIs related to customer satisfaction, call resolution time, and engagement metrics.
Required Skills & Qualifications:
Strong verbal communication skills in Hindi & English.
Experience in customer service, telesales, or BPO is a plus.
Ability to handle high-pressure situations and multitask efficiently.
Basic computer proficiency and familiarity with CRM tools.
Target-driven mindset with a focus on delivering high-quality service.
Why Join Us
Competitive fixed salary + attractive incentives
Career growth opportunities in a dynamic work environment
Comprehensive training and development programs
Immediate joining available
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support Executive-eXs Job in ElevateContact Details:
Company: Elevate X solutionsLocation(s): Noida, Gurugram
Keyskills: international voice process time management problem sensitivity communication skills call management phone etiquette
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