Interact with customers on handset, other Mobility/Fixed devices related issues 2. Troubleshoot devices defects 3. Handle devices related queries 4. Record job entry in Customer Relationship Management portal 5. Upgrade software of devices. 6. Assemble / dismantle smartphones (unibody/duo body) 7. Repair handsets by changing screen, speaker, mic, camera etc. 8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement etc. 9. Deposit of cash collected through service. 10. Verify devices for exchange 11. Inspection of FTTx devices 12. Job role requires travel to various touch points as planned/as & when required. 13. Train/Support/Supervise extended service touch points at own stores and engage them in Device Service Delivery 14. Adhoc responsibilities include mandatory participation in activities rolled out from time to time viz. attending to the complaint calls pertaining to SLP devices & related support systems at own sites & sites, Out-calling due for recharge base; coaching set of Jio Associates and enhancing their participation & productivity (sell-out & activation)
Placewell careers. We are one of the Top recuriters for PAN India in all the major companies in INSURANCE & Hospitality. Candidates may share resumes at s.vandana@placewellcareers.com