Manager - Customer Success Operations
- Change Leaders
- 3 to 6 Yrs
- Bengaluru
- 11 months ago
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Job Description
Job Responsibilities: Customer Success Operations Manager
As a Customer Success Operations Manager at Great Learning, you will serve as an ambassador for our organization. The objective is to foster a feeling of pride and belongingness in the alumni, the student community and corporate partners. You are expected to be a strategic communicator with excellent written communication skills and with a good understanding of appropriate customization for different groups. You will need to become intimately familiar with the processes and use your judgment to engage appropriately. Responsibilities:
Alumni Engagement :
- Map alumni network and create customized communication templates by category.
- Implement initiatives to support alumni in their career goals and enhance their professional stature
- Identify/create content for alumni connect through newsletters, email campaigns & social media
- Design and execute creative alumni engagement events (no staid dinner events at hotel hall - need to design experiences that are helpful to alumni, and that generate goodwill)
- Curate list of alumni who are willing and able to contribute to our programs as faculty, mentors, evaluators, guest speakers and advisors, and recruit them through targeted campaigns
Corporate Engagement :
- Curate network of companies that we should engage as intellectual partners and keep them up to date on developments and milestones at Great Learning through well-designed email campaigns and newsletters.
- Maintaining the job posting portal and closing the loop by following up with recruiters and consultants.
Student Showcase :
- Collect success stories from students and alumni.
- Transcribe success stories based on requirement.
- Work closely with other teams to highlight student and alumni transitions and success.
Additionally, you will also be responsible for other projects aligning with our strategic objectives - all within the purview of maintaining an engaged student and alumni body, as well as external partners.
Relevant Background :
- Qualification: Bachelors / Masters, the degree in communications will be preferred
- Experience: 3-6 years
You will be a great fit if you:
- Are process oriented and have a keen eye to optimize wherever possible.
- Have excellent written communication skills.
- Are proactive at identifying areas of improvement and generating innovative solutions
- Are inspired by concepts like design thinking, customer first and wow user experience
- Do not mind going an extra mile to deliver your outcome, there is no boundary!
- Are digital-savvy with the understanding of PR, social media, events, content creation among others.
Employement Category:
Employement Type: Full timeIndustry: Recruitment Services
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Manager - Customer Success Operations
Contact Details:
Company: Change leadersLocation(s): Bengaluru
Keyskills: following up strategy design thinking success stories written communication content creation operations design
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