Senior Practitioner
- Millicon Consultant
- 3 to 4 Yrs
- Noida, Gurugram
- 11 months ago
- Email to a friend
- Report this job
Job Description
IntroductionSpartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.
Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.
Your Role and Responsibilities
- Conducts quality reviews, operational controls, process audits in Life & Annuity Claims, Policy Admin, AR Processes as per the defined Quality Control process
- Prepares and presents performance analysis, QA reports, and/or other information on quality performance
- Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance
- Feedback to Agent and Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities
- Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.
- Assists or leads training efforts to maintain consistent and accurate standard procedures
- Provides professional and courteous written communication to external customers (i.e. claimants) as to what is needed to process the claim
- Identify process improvements and cost take out opportunities and drive those projects for closure
Required Technical and Professional Expertise
- Professional experience in Insurance industry and 3-4 years Quality Analyst experience of Insurance processes
- Knowledge of Quality Tools and Statistical Techniques (Six Sigma, Lean) and Lean Six Sigma certification preferred
- Sound of knowledge of MS Office and Computer applications
- Experience of deploying operations controls and process improvements
- Strong in written and oral communication skills
- Willingness to work in shift supporting US client
Preferred Technical and Professional Expertise
- Graduation in any stream except B.Tech and Technical Graduation & Law
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Senior Practitioner
Contact Details:
Company: IBM IndiaLocation(s): Noida, Gurugram
Keyskills: customer service customer relations sla crm insurance lean six sigma root cause analysis six sigma ms office root cause data security process audit quality tools quality control quality reviews business process quality analysis query resolution quality monitoring process operations
Similar positions
Millicon Consultant
Millicon Consultant Engineers Pvt Ltd has established  itself as a dynamic & result oriented service provider since 2000 as an organization committed to provide Quality service & people to industrial sectors.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
