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Hiring for international chat process Job in @ Knowplicity

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 Hiring for international chat process Job in

Job Description

    The International Chat Support role involves providing exceptional live chat support to our global customers. You will handle multiple inquiries simultaneously, provide timely solutions, and ensure a positive customer experience.

    Responsibilities

    • Provide real-time chat support to international customers.
    • Resolve inquiries and issues efficiently and professionally.
    • Maintain accurate records of customer interactions.
    • Collaborate with internal teams to escalate and resolve complex issues.
    • Stay updated on product information and company policies.
    • Assist with customer onboarding and product demonstrations.
    • Contribute to improving chat support processes and customer satisfaction.

    Qualifications

    • Previous experience in customer support or a related field.
    • Proficiency in multiple languages is a plus.
    • Strong written communication skills.
    • Ability to multitask and manage multiple chat conversations at once.
    • Excellent problem-solving skills.
    • High level of empathy and patience.
    • Ability to work flexible hours, including evenings and weekends.

    Skills

    • Live chat software
    • CRM systems
    • Multilingual proficiency
    • Problem-solving
    • Communication
    • Customer service
    • Time management

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive
Functional Area: Not Specified
Role/Responsibilies: Hiring for international chat process Job in

Contact Details:

Company: Knowplicity
Location(s): Pune

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Keyskills:   international call center chat process international bpo inbound process international chat process

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Knowplicity

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