Application Support Engineer-Mumbai @ Busisol Sourcing

Job Description

• Provide advanced technical support via phone, portal or in person
• Focuses on 2nd/3rd line applications support - SQL, .Net Stack (ASP.NET, C#, JavaScript) - being the bridge between 1st line support and the Development team in an Agile/Scrum environment
• Manage and resolve incidents, requests and problems within set SLAs - communicating effectively with customers
• Handle functional and customer escalations
• Identify root cause
• Ensure knowledge articles are created, validated and published
• Create technical documentation
• Identify scope for or items for inclusion in service improvement plans
• Responsible for keeping skillset up to date with the relevant emerging technologies outside and within the organisation, either by
• Comply with the Companys health, safety, environmental and quality assurance policies and procedures.
• You may be asked from time to time be asked to undertake other tasks that are considered relevant to your position.
• Accountable for the creation, updating, maintenance, storage, knowledge sharing and distribution of high quality documentation relating to all software development activities

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   asp.net sql application support technical support javascript agile