Head Crm - Surat - Shott Amuzement - 5 to 10
- Shott Amusement
- 5 - 10 years
- Surat,Gujarat
- 11 months ago
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Job Description
Roles and Responsibilities
The role of the Head of CRM is to oversee all CRM functions, building the businesss overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.
- The candidate must also have a proven experience leading a team in a CRM campaign from its conceptualisation to its successful completion, demonstrating exceptional leadership and management skills in the process
- Must have keen interest and ability in conducting analyses of data and deriving insight from those data analyses.
- Communication skills are an important quality for the Head of CRM, both in verbal and written form. Being a collaborative position, effective execution of cross-functional and departmental duties will be highly dependent on the clarity of communication down the line.
- Must also have experience in creating high quality reports and documentation for both internal and external audiences in an attempt to further enhance CRM efforts.
- The Head of CRM will also have a clear understanding of the CRM campaign lifecycles including conceptualisation, planning, monitoring, reporting, post-campaign analysis, and application of solutions.
Desired Candidate Profile
Excellent communication skills
Interpersonal skills
Focused approached to deliver the client KPIs
Self motivated and proactive
A peoples person and a ready go- getter
Job Benefits & Perks
- Earned wage access
- Mental and health well-being programs
- Workshops and expo/ trade-show (national & International) exposure
- L&D
- Workshops
- Long service rewards and recognition programs
- Corporate Incentive and perquisites
- Child education and self education benefits
- Mediclaims
Job Classification
Industry: RetailFunctional Area:
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Any Specialization, Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: SHOTT AMUSEMENT PRIVATE LIMITEDLocation(s): Surat,Gujarat
Website: https://www.shott.in
Keyskills: Crm Implementation CRM Management Crm Tool CRM Strategy CRM Customer Experience Management customer relationship Customer Loyalty Customer Engagement Customer Experience Loyalty Program Management Customer Life Cycle Management Loyalty Programs Customer Retention
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Shott Amusement
www.shott.inSHOTT is the Urban Family Entertainment Umbrella with nexus of Power & Action spreading 1,00,000 sqft of awesomeness. It is established to stimulate new energy with games, entertainment & food. SHOTT impresses and caters to all age group
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