Technical Product Consultant III Job in Adobe
- KnowledgeWorks Global
- 3 to 7 Yrs
- Noida, Gurugram
- 10 months ago
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Job Description
- JOB LEVEL P30 EMPLOYEE ROLE Individual Contributor Position: Technical Support Consultant II, AEM Business Unit: Customer Experience (DX) Location: NOIDA Our Company At Adobe, were changing the world. How We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to engage their customers truly. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every dayand were the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. The Challenge The AEM Customer Care team provides round-the-clock technical assistance for Adobe CQ, Scene7 and DAM solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolve all customer issues. Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members to represent Adobe professionally. What youll do Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis and Performance issues for AEM. Fix Bugs through Code Changes in the later versions of AEM in collaboration with Engineering Team. Troubleshoot, validate and report customer-submitted bug reports. Provide Support Fix to the customer for AEM if changes are trivial. Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention. Acts as a customer advocate ensuring all customers voices are heard. Liaise with engineering/product management to ensure customers desires for future product development are heard. Address customer concerns and questions, large and small, in an effective and timely manner Understand the real-world impact that issues and defects have on customers. Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager. Assist in testing new and enhanced product features. Manage incidents professionally and within stated timelines. Accurately record and maintains incident in accordance with department standards. Participate in department team meetings. Assist in special projects and other duties as assigned. Working in 24 x 7 shifts. What you need to succeed Either a Bachelors or Masters Degree in Computer Science plus 3 years of experience in the Web and/or ECMS technologies space Strong knowledge of Web technologies, especially JAVA/J2EE (e.g., coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache & IIS Working knowledge of different OS including WIN, UNIX, LINUX, Solaris Experience and ability to conceptually understand the implications and propose architectures for large Web-based solutions of different sizes, their implications on the solution concept and development, and understanding the impact of caching and other performance-related measures. Support all kinds of product-related issues, e.g., architecture, infrastructure, functionality, development, integration, migration etc. Analyzing critical issues for providing RCA and taking corrective measures to avoid the recurrence of similar issues. Recognizing areas that require patching and upgradation for fixing vulnerabilities. Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences, including non-technical ones. Effective dialogue building skills; listening, good Q&A skills. Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. Were glad that youre pursuing a new opportunity at Adobe! Put your best foot forward: 1. Update your Resume/CV and Workday profile dont forget to include your uniquely Adobe experiences and volunteer work. 2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles youre interested in. 3. Check out these tips to help you prep for interviews. Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact hidden_email.,
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Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Technical Product Consultant III Job in AdobeContact Details:
Company: AdobeLocation(s): Noida, Gurugram+ View Contact
Keyskills: JavaScript REST API HTML DHTML CSS XML AJAX jQuery Apache IIS WIN UNIX LINUX Solaris architecture infrastructure development integration migration RCA patching upgradation written communication
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