IVR Developer @ Sharp Point Hr

Job Description

• 3 - 8 Years
• Chennai

Primary Job Functions:

• Design, develop, and implement custom IVR solutions using Talkdesk technology.
• Collaborate with business partners, technical architects and the rest of our team to gather requirements and create detailed specifications for IVR solutions.
• Establish, monitor, maintain and report on KPIs related to our callcenter performance.
• Develop and maintain IVR applications, including call flows, voice prompts, routing scripts and other interactive elements of IVR applications using Omelia Studio.
• Integrate IVR applications with back-end systems, databases, and APIs especially CRM Systems using Talk Desk and Omelia APIs and webhooks.
• Conduct thorough testing of IVR applications to ensure they meet requirements and perform as expected.
• Troubleshoot and resolve technical issues related to IVR applications in Production and our lower environments.
• Stay up-to-date with emerging trends and technologies in IVR development and make recommendations for improvements to existing IVR solutions.
• Maintain reference documentation on application development processes and proeedures.
• Demonstrate the Company s Core and Growth Values in the performance of all job functions.

Job Qualifications:

• Strong knowledge of Talkdesk s API and integration capabilities.
• Expert experience with Talkdesk Studio.
• Expert experience with Talkdesk Live.
• Experience with Talkdesk AppConnect.
• Experience with Talkdesk Speech Analytics, Preferred.
• Proficiency with Omelia Studio for call flow development.
• Proficiency in programming languages such as JavaScript, Node.js, and Python.
• Experience with databases, such as MySQL and MongoDB.
• Knowledge of speech recognition and natural processing technologies, preferred.
• Knowledge of web development technologies, such as HTML, CSS, and React.

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Keyskills:   call flow web development emerging trends speech analytics speech recognition programming languages call center