Oracle Fusion Expert (Functional/Technical)
- KnowledgeWorks Global
- 5 to 9 Yrs
- Noida, Gurugram
- 10 months ago
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Job Description
- Job Description Design, develop, troubleshoot and Position Overview: Position is for a Techno-functional Support Professional, preferably with some implementation background in Oracle Cloud HCM/Financial/SCM Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer. Education & Experience: BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered. 5+ years relevant working experience ##Functional/Technical Knowledge & Skills: Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities: We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L2 or L3 level support; and/or having equivalent knowledge. We expect candidate to have: Strong business processes knowledge and concepts. Implementation/Support experience on either of the area - ERP - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA or SCM - Inventory, OM, Procurement Candidate must have hands on experience minimum in any of the 5 modules on the above pillars. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials. Strong problem solving skills. Strong Customer interactions and service orientation so you can understand customers critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities. Good team player so you leverage each others strengths. We will be engaged in collaboration with peers within/across the teams often. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis. High flexibility so you remain agile in a fast changing business and organizational environment. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities. # Personal Attributes: Self-driven and result oriented Strong problem solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Teammate Customer focused Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical courses Note: Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis. Career Level - IC4 Responsibilities As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. About Us As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 hidden_mobile, option one. Disclaimer: Which includes being a United States Affirmative Action Employer,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Oracle Fusion Expert (Functional/Technical)Contact Details:
Company: OracleLocation(s): Noida, Gurugram+ View Contact
Keyskills: ERP GL AP AR FA CST PSA SCM Inventory OM Procurement Customer Service Problem Solving Operations Management Documentation Technical Support PA
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