Executive Customer Service Job In Adarsh
- Adarsh Solutions
- 0 to 3 Yrs
- Pune
- 4 months ago
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Job Description
- As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.
- As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments Candidate Requirements
- Good written and oral communication skills Third-party collections experience preferred (Medical or Telecom)
- HSC passed [10+2]
- This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working.
Job Roles & Responsibilities
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Executive Customer Service Job In Adarsh
Contact Details:
Company: Adarsh SolutionsLocation(s): Pune
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Keyskills: international bpo customer support inbound calls communication skills outbound calling
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