Hiring for international voice process Job in
- Knowplicity
- 0 to 3 Yrs
- Pune
- 12 months ago
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Job Description
- Handle inbound and outbound calls professionally and efficiently, addressing customer queries and concerns regarding products or services.
- Provide excellent customer service by actively listening to customers, understanding their needs, and resolving issues in a timely manner.
- Utilize effective communication skills to convey information clearly and maintain a positive and empathetic attitude toward customers.
- Ensure adherence to quality standards and call protocols during interactions with customers.
- Keep accurate records of customer interactions, transactions, comments, and complaints in the designated systems.
- Collaborate with team members and supervisors to achieve individual and team targets and contribute to a positive work environment.
- Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers.
- Demonstrate a proactive approach to identify and escalate priority issues to the relevant departments for resolution.
- Follow company guidelines and best practices to maintain data confidentiality and security.
- Educational Qualification: Minimum 6 month of experience in voice process
- Excellent command of English with strong verbal and written communication skills.
- Basic computer proficiency and familiarity with MS Office applications.
- The customer-oriented mindset with the ability to handle customer queries politely and professionally.
- Quick problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Willingness to work rotational shifts, including night shifts.
- Prior experience in a BPO or customer service role will be an added advantage.
- Must be a team player with a positive attitude and a desire to learn and grow.
Hiring for international voice process
job description
As a Voice Process Associate, you will be responsible for handling international customer queries and providing top-notch service while ensuring customer satisfaction. The role involves effective communication, problem-solving skills, and the ability to work in a fast-paced environment.
Responsibilities:
Requirements:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Care ExecutiveFunctional Area: Not SpecifiedRole/Responsibilies: Hiring for international voice process Job inContact Details:
Company: KnowplicityLocation(s): Pune
Keyskills: international voice process international call center international bpo
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