International Voice Process ( Customer Support)
- Infosys BPM
- 0 to 4 Yrs
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Mega Walk-In Drive for International Voice Process ( Customer Support & Technical Support) on 3-March-2020 (Tuesday) at JP Nagar, Bangalore
Walk-in Interview Details:
Interview Date:3-March-2020 (Tuesday)
Interview Timings:10:30 am to 12:30 pm
Referred by: DS-Sneha (6366233***)/ DS- Farzana (6366552***)
Interview Venue Details:
Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase J P Nagar
Landmark - Sindhuri Convention Hall.
Bangalore
Contact Person: Ramya
Customer Support-
Job Location:Bangalore
Qualification:Any Graduate with no backlogs
Shifts :Flexible for 24/7 shifts
Experience :0-5 Yrs
Job Description:
- Managelargeamounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Should be ok to work in 24X7 environment and night shifts.
- Should be ready to work in a target oriented portfolio
Skills:
- Proven customer support experience or experience as aclient service representative
- Excellent communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and manage time effectively
Technical Support:
Job Location:Bangalore
Qualification:Graduate / Engineering or Technical Qualification Preferred
Shifts :Flexible for 24/7 shifts
Experience :1-3 Yrs
Minimum Experience
1 Yrs. With experience in help desk/ service desk / tech support
Language Requirement
Fluent in spoken and written English. Able to converse and provide technical support in English through various channels Calls, Emails & Live Chat
Areas of Responsibility
- Transition Coordination Process definition & documentation
- Talent Management
- SLA Compliance
- Process Compliance
- Customer Interaction Escalation management
- Knowledge Management
- Process Re-engineering
- Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc
Minimum Technical Knowledge Required
- Platform: Windows, Linux
- Tools: Oracle EBS, Oracle IPM, Oracle OFR, Oracle ODC, Common Ticketing tools, Remote Access Tools, etc
- Other minimum requirements:
- Understanding of common computer hardware
- Understanding of common technical terminology
- Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access)
- Team member participates on the AITC Disaster Recovery team.
- Displays superb customer service skills and capabilities
- Basic Operating System knowledge (Apple and Windows 7,8,10)
- Knowledge of various mobile devices (Apple, Android, Windows)
- Formulate gathered unstructured information to a formal requirement
- Good analytical ability
- Ability to navigate common user interface elements
- Good listening skills - ability to understand ambiguous information, probe and consolidate into useable data
- Communicate to the user in a language, the user is most comfortable with
- Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
- Ability to contribute to the knowledge base with appropriate knowledge artifacts
The candidate should carry below mentioned documents in Original:
- Carry print out of this email along with your update resume;
- Carry all your educational and Employment documents;
- 2 Color Passport Size Photographs.
- ID Proof - Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
Disclaimer:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Also refer friends, if profile matches the requirement, ask them to walk-in directly to the venue, ask them to mention DS-Sneha on top of their resume!!
Thanks & Regards,
Sneha B
Recruiter| Talent Acquisition-India|Infy HR
Email:bo********a@in****s.com
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: International Voice Process ( Customer Support)
Contact Details:
Company: InfosysLocation(s): Bengaluru
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Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
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