Job Description
* Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service
tickets, chats and voicemail) with end users.
* Analyze and resolve incidents and service requests regarding use of application software or
hardware.
* Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated
as appropriate.
* Should have basic knowledge about computer software and hardware.
* Should stay informed about ongoing issues/outages, changes in environment that are communicated via
email and other channels regularly.
* Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call
Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
* Create a positive customer support experience and build strong relationships through deep problem
understanding with a consummately professional attitude.
* Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
* Should be a quick learner and team player.
* Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
* Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned
absence may result in disciplinary actions including termination of your service
Job Classification
Industry: IT-Software, Software Services
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Contract
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: TEAMLEASE DIGITAL PRIVATE LIMITED
Location(s): Hyderabad
Keyskills:
Customer Support
Customer Service
Application Software
Technical Support
Calling
Customer Satisfaction
Non Voice
Troubleshooting
PDA
Active Directory
advance MSoffice