Salesforce Business Analyst
- Aditya Birla
- 2 to 5 Yrs
- Bengaluru
- 11 months ago
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Job Description
Main responsibilities and key activities:
- You translate business processes and requirements into the SalesForce Experience solution, including systems integrations and recommended ISV's or best of breed solutions
- You contribute to the transformation from the legacy systems to the SalesForce Experience solution and establish a global CRM architecture by integrating solutions across functional lines globally
- You organise user groups and build a network with functional management to identify areas where the applications can support and enhance business processes
- You work closely with external partners and subcontractors
- You ensure that necessary business approvals for the change management process are received on a global level
- You work with developers to design and test extensions to the application functionality, write requirements and validate the quality of the implementation.
- You lead the escalation handling: raise the flag, take ownership, propose action plan to direct peers in Corporate IT and with other internal stakeholders or external partners
- You lead in developing, implementing and maintaining policies, procedures, and supporting documentation
- You maintain project team accomplishments by establishing and monitoring milestones; communicating essential information; coordinating actions; obtaining expert input; reviewing open issues and action items; contributing information to team meetings and reports
- You troubleshoot questions/problems from the user community (based on good business process knowledge)
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Positioning:
- From whom do you receive direction: Team Leader Business Analysts
- You will be part of the Business Application team (AX, BI, SFDC, MuleSoft)
- Who do you direct: Not applicable
Qualifications and professional knowledge:
= The technical or specific knowledge required to perform the job successfully (e.g. diploma and/or level of education required for the job, languages, programming languages, duration of experience )
- You have a bachelor or master degree, preferably with an Economics or computer science background
- You have strong knowledge in business processes (Sales & Customer Success)
- You have minimum 2-5 years experience in a business analysis role in SalesForce
- You have the ability to communicate ideas clearly and effectively both in speaking and writing
- You have influencing skills which gives you the ability to establish and maintain effective business relationships with business units and other associates
- You are fluent in English, both written & spoken
- Experience with Finance module is a plus or willing to learn
- Experience with system integration (CRM-ERP) is a plus
Experience with BI is a plus
When you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you ve ever wondered what s within you, there s no better time to find out.
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Salesforce Business Analyst
Contact Details:
Company: Esko IndiaLocation(s): Bengaluru
Keyskills: customer relations documentation requirements functional business requirements danaher business system user groups business units legacy systems business system computer science business process business analysis change management system integration functional management programming languages project administration it sfdc
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