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Voice Coach Job in Tech Mahindra Ltd.

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 Voice Coach Job in Tech Mahindra Ltd.

Job Description

    Job Title: Voice Coach

    Location: Pune & Hyderabad

    Experience - 2 to 4 years

    Skills: Voice & Accent Training, Language Training, Excellent Communication Skills, Soft Skills Training, Presentation Skills, Behavioral Training, Soft Skill Training Etc

    Job Description:

     

    Work Experience:

    1.        This position is for Communication Training Team
    2.        Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
    3.        Provide Feedback and suggestions for improvement
    4.        Publish Dashboards at defined intervals
    5.        Data Analysis  Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
    6.        Publish compliance dashboards as per plan
    7.        Flexibility and Availability for any ad-hoc business requirement
    8.        Ensure Confidentiality, Availability and Integrity of Data
    9.        Provide Feedback and suggestions for improvement
    10.        GAP Analysis & Controls
    11.        Continuous Focus and Drive to meet and exceed department SLAs
    12.        Conduct New Hire training and Refresher training based on TNA
    13.        Conduct interviews

    Preferred Competencies  : 

    1.         Ability to train on sounds (IPA), grammar and soft skills
    2.         Excellent verbal and written communication skills
    3.         Should have good knowledge of audit and evaluation function
    4.         Should have good understanding capabilities to improve customer experience
    5.         Ready to work in Shift timing as per process requirement
    6.         Knowledge of usage of MS Office
    7.         Must be fluent in English language

    Contact Email - gxhidden_mobile*@te*********a.com

     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Voice Coach Job in Tech Mahindra Ltd. at

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Keyskills:   presentation skills language training communication skills behavioural training gap analysis voice coaching soft skills training

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Tech Mahindra

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...